Refund policy

We refund or re-ship in the situations below. In every case, tell us within 30 days of delivery (for a lost parcel, 30 days of the dispatch date).

• QC mismatch — the batch COA shipped with your order shows purity below 99.0%, a mass mismatch, or an endotoxin failure. Email us a photo of the COA and the batch ID on the label of the box.
• Wrong, missing or damaged items — the vials you received don't match your order, some are missing, or they arrived broken or leaking. Photograph the unopened package and its contents before handling them.
• Order never delivered — the shipment is lost, or rejected at customs through no fault of yours. We re-ship one (1) time at our cost, or refund, your choice.

The refund is the amount you actually paid for the affected items (the full order total, shipping included, when the whole order is affected). If you paid with the crypto/card discount, the refund is the discounted amount.

If you send a sample from one of our batches to Janoshik.com and share the report with us, quoting the batch number: if it passes, we reimburse the testing cost, normally as store credit on your account. If it fails, we refund your whole order (testing cost included) and pull that batch from sale.

Orders are picked and packed as soon as payment clears, and we ship the same day or the next business day. For that reason we can't cancel or change an order after payment, and we don't offer returns or refunds for change of mind, ordering errors, or a change in your research plans. Please check your order carefully before you pay. An order you haven't paid is never charged.

• Change of mind or ordering errors (see section 3), and shipping charges, except when the whole order is refunded under section 1.
• Vials that have been reconstituted or stored contrary to the label instructions, where the issue could have arisen after delivery.
• Custom synthesis, private-label and bulk purchase orders once the synthesis chemist has been assigned.

For sterility and chain-of-custody reasons we don't take vials back. For an approved claim we refund or re-ship without asking you to send anything to us.

Email support@qscpeptidology.com with: your order number, the reason from section 1, photos where applicable, your preferred outcome (refund or re-ship), and, for a refund, which refund route you choose (section 6). We aim to reply within one business day.

You choose one of three routes:

• Stablecoin to your wallet — send us the wallet address and network.
• Store credit — added to the account for your order email and applied at checkout.
• PayPal — send us the PayPal email to refund to.

We use the route your payment came in on where we can: crypto payments are refunded as stablecoin, and PayPal payments to the same PayPal account. Card payments settle with us as stablecoin and can't be returned to the card itself, so card payers pick any of the three. Crypto transfers are irreversible, so please double-check the address and network you give us. If you paid by another arrangement (for example a wire for a wholesale order), we'll agree the route with you.

Approved refunds are issued within five business days. Store credit is added straight away. Stablecoin refunds arrive as soon as the network confirms them, and PayPal refunds typically within one to three business days.

If you're unhappy with an order, please contact us before disputing the payment with your card issuer or PayPal. A dispute bypasses our refund process and slows down a legitimate refund. Most issues are resolved by email within a day.